SERVICE

1. NEGOTIATION
Once receiving a client’s inquiry, we will immediately make a reply.
2. DESIGN
We have professional design team for customer consultation and custom. 
3. MANUFACTURING
We have the world’s advanced production line and processing technology.

Ecotrend has a professional engineering team with extensive knowledge of exterior and interior materials, external structures and other building materials.

Q: What is the relationship between Hangzhou Huafei Express Import and Export Co., Ltd and Ecotrend (Cambodia) New Building Materials Development Co., Ltd?
A: HuaFei Express is the marketing center located in China. Ecotrend is the manufacturer of AAC/ALC product established in Cambodia. 
Q: Who will we sign contract with?
A: Normally with Ecotrend for AAC/ALC products and the shipment will be made directly from Cambodia. If you’d like to buy the accessories of ALC products, you will sign contract with Huafei Express.
Q: Which port will you export your products?
A: For AAC/ALC products, we will export from Sihanouk Ville Port, Cambodia; for accessories or other related products, we will export from Shanghai or Ningbo Port, China.
Q: what is your lead time?
A: Usually within about 15-20 days after receiving your deposit or L/C.
Q: What is your payment terms ?
A: 50% deposit by T/T advance and 50% balance by T/T before loading; L/C is accepted as well.

Ecotrend has a professional customer service team on line to offer our customers the full range of pre-sale, the sale and after-sale service.